Donatella was very friendly and reactive! We had a problem with our flight and we could arrive some hours later without any problem. It's super easy to park the car and the apartement is located between the Lake of Come and the Lake of Orta so it's convenient. However, it was a bit cold in the apartment especially during the night, hopefully we could use the space heater. Also, the water was not directly hot in the shower. The apartement is big enough for four people so it's nice! Unfortunately, the sofa bed was really not comfortable and the beds were really hard... I have some back pain sometimes and it was complicated for me. It was also a bit noisy during the morning in the bedroom because there is a road in front of the window.